Broadband.co.uk, and some associated third party tools, use cookies. Will be switching from Virgin Media to BT very soon since the upload thresholds are just appalling. Can't you set it up yourself and then you don't need an engineer to visit you at home. Unlimited calls any time for UK landlines or UK mobiles. Complete Wi-Fi costs an extra £10 per month. Still not connected - multiple appointments missed - this continues. Registered office: 78 York Street, London, W1H 1DP. We could try changing to a different service provider, but they all piggy back from BT lines. BT home hub 3 is rubbish! Just got infinity2 today, disappointed I loose signal after 9 yards. Find out more in our full BT TV packages guide or read about the YouView TV experience across BT, TalkTalk and Plusnet. I have BT broadband only and have recently got a new smart TV. Hi Michael, we're sorry to hear you're having delays to your BT installation. If there is stress on your lines, use our money for upgrading the infrastructure. I’ve stuck with them and rubbish Broadband, spending Thousands in the process, in the hope it will improve or Fibre would arrive. 1 Plug one extender near your router 1 Plug one end of the ethernet cable into a spare ethernet socket on your router/hub. There's more on this below. In the past 24 hours I’ve been cut off and not phoned back, lied to that I can’t raise a complaint unless I leave and kept on hold for up to 30 minutes. Get £100 BT Reward card with BT Fibre 2 broadband for £30.99/mth. Find out more British Telecom … VM use DOCSIS 3.0 on a coax cable network. I'm glad I chose them..... OK 1 niggle. Rude retentions department personnel when they finally get the message that a 6 year customer has finally had enough with their lousy service. Compare exclusive online broadband & TV deals. Just cancelled my contract with Virgin shocking bad customer service, 60Mb broadband and I was lucky to get 30Mb with Virgin and the final straw was when I phoned up and complained about the service to be then informed of a problem with my connection that would restrict me to 16Mb to nothing until August for 5 months, all this after being with them for over 10 years. BT's Fibre 100 and Fibre 200 are the more widely available of BT's faster fibre packages: It's worth noting these two packages aren't available to all households. I left Virgin alone. I struggled with a slow ADSL line for 2 years with talktalk, They sent numerous engineers out and finally fixed my line a few months ago. We have spoken to the usual friendly and helpful Indian customer support, who tell us to change the channel on the Home Hub to either 1, 6 or 11, despite the fact that on this site, the BT expert says that the HH will automatically scan for the strongest channel. The phone conversation was that I was to get the new Smart Hub. Who is right? How to fund university: student loans, grants and more. Buyer beware. I'm glad I've changed to BT. I am thinking of changing to BT from Sky (had equipment now for 6 years) and they of course only want to look after 'New' customers! Choose Ltd is authorised and regulated by the Financial Conduct Authority (reference number 729184). I have a wifi checker on my mobile phone which tells me the signal is always strong within the house. If you go with BT then expect to get ripped off! I can barely stream to TV for more than an hour before being throttled to less than 50% speeds. See how BT customer ratings compare to other home broadband providers. I have BT fibre broadband and received a letter advising of the price increasing from £16/mth to £18.50/mth. My Mum doesn't know what broadband is! Despite numerous conversations with customer services in India, and an engineer visit, I am still waiting for a part at the exchange to be replaced. It's when we look at BT's premium features that customers may start to see the value of their more expensive packages. So, the overall picture for BT's customer service is mixed with complaints figures showing a slight rise while the more detailed in-depth study of customer satisfaction showing they're doing well. If you've found us useful then please recommend us. Beware. Plusnet is basically the cheap version of BT. We use cookies on this website. If you have BT already do they need to put in a separate (new) line or do they just change some wires at the cabinet? BT offers superfast and ultrafast broadband speeds backed by a good customer satisfaction record. BT Broadband is a premium option compared to providers like Plusnet and TalkTalk, offering extra features and superior hardware. BT's advertised broadband speeds match the real-world speed tests Ofcom undertake every year. Ofcom conduct annual studies on customer satisfaction in the broadband industry. £38.99/mth after 24 months. This is how life was back then. Broadband.co.uk, and some associated third party tools, use cookies. That's a guarantee that the customer will get strong signal in every room of their home. Wi-Fi discs are the tech behind BT's Complete Wi-Fi promise. We have constantly dropping internet into the house, our wifi works fine through the Home Hub4. So, ultrafast and full fibre services are becoming available to more homes every month, although many of us will have to wait. Who cares about unlimited fast speed broadband when it doesn't actually make any difference if you can't keep a consistent and reliable connection. So much for loyalty. Based on 9034 customer ratings since 2020-05-23 (Show all time ratings), Ratings league tables See which providers rate better than BT. 3 Plug the extender directly into a wall power socket. Internet connections are available through ADSL or BT Infinity branded fibre technology. Their response is "tough luck, you can order over the phone but you won't receive the voucher" Really frustrating. Bad debt unlikely to be covered in next energy price cap, nPower customers migrated over to E.ON Next platform, Symbio Energy fined £100,000 for failing to meet obligations. Ditched Virgin Media after months of problems. BT offers two routers with their broadband packages: the BT Smart Hub and the Smart Hub 2. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest. An independent comparison website has said distance has no impact and BT have more than likely sold all the capacity and are fobbing me off. BT offer three superfast broadband packages, including an intermediate 50Mb package which is unusual among broadband providers: Contract terms for BT broadband are now a standard 24 months, although upfront costs vary depending on the latest offers. This can equate to several hundreds of pounds. Why sugar coat and go with a company that piggy backs onto BT in the first place. How many items can you have connected to BT Infinity? Plusnet is for customers who want good phone and broadband service at a sensible price; whilst being happy to have a wi-fi router that is not the very latest model. These include call waiting, call diversion, ring back, call reminder, three-way calling and call barring. I'm streaming Netflix to a smart TV, browsing on 2 tablets in the house AND a couple of smart phones. Awful. As the underlying Openreach network also provides broadband for most of BT's rivals, it can be tricky to understand the differences between the providers. We have just ordered BT Infinity 2 and hope to see a big improvement over the very slow adsl line at the moment 2.65Mbps. I've been a BT customer for a few years and wanted a new deal but like somebody else noted, existing customers actually pay more, don't get the vouchers nor some of the options. In the UK, TalkTalk offers a choice of three fibre broadband plans: Fibre 35, Fibre 65 and Fibre 150. Below are all the reviews we've received for BT. These are often necessary for the site to function properly and required to achieve the purposes illustrated in our cookie policy, where you can manage your consent options.. By clicking "OK", closing this banner, clicking a link or continuing to browse otherwise, you agree to the use of cookies. I called and was offered £13/mth, which I declined. Finally, here's a quick look at BT's ultrafast Fibre 100 and Fibre 200 deals in comparison to similar packages: It's clear BT are far from the cheapest fibre broadband provider around, but they do offer some premium extra features which we cover below. BT (British Telecom) Outage Is BT (British Telecom) having an outage right now? BT Mobile operates as a … Looking at the most expensive BT TV package - the VIP bundle - we can see the top levels of what customers would expect to pay for broadband and TV from BT. It took me 2 years to get my line replaced but when they did my speeds went from 3Mbps to 20Mbps and that's an ADSL connection. never by referral revenue. I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. We order our comparison tables by price or feature and Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. I have complained to BT but it's like talking to the back end of an ostrich with its head in the sand. BT Broadband is a premium option compared to providers like Plusnet and TalkTalk, offering extra features and superior hardware. BT Fibre broadband is a premium option compared to their budget rivals, but customers receive access to some premium extras. Is it possible to run 2 TV's with the BT hub as you can with Sky? Which broadband provider has the best customer service? British Gas vs EDF Energy: which energy supplier is best? I fully agree with all your comments . If you're only getting 3Mb's then you have a really bad line. In the mean time on BT broadband getting 10Mb unlimited I'm getting rock solid connection (absolutely unheard of with Virgin). BT won't offer me the Sainsbury's voucher because for some unknown reason my address doesn't show up on the online postcode search. Smart plugs act as window to home network, expert warns, Pandemic narrowed UK digital divide, Ofcom say, Legal right to repair set to launch in summer 2021, BT Superfast network and its 95% UK coverage, major partner in the expansion of full fibre broadband, analysis of the best fibre broadband providers, M100 Fibre Broadband + Phone + Talk Weekends, M200 Fibre Broadband + Phone + Talk Weekends. They also offer a range of TV and call plans which can be bundled together to create a full home entertainment package. Need impartial advice on finding the best deal? (e.g. 24 month minimum term. Myself and my team cover the whole of the UK. Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Strong Customer Authentication deadline extended again, Some online scams included in Online Safety Bill, Provident withdrawing from doorstep lending, How students can make a budget and reduce outgoings. This shows how expensive a monthly bundle could be, especially considering the broadband speeds are only superfast. Once the switch request came through I called BT about reclaiming the line rental I'd paid upfront. My most recent BT mess up is that my complaint about my Hub4 has been duplicated by them sending me a replacement Hub4 with an attached letter stating "We are sorry to hear you are having problems with your Hub3". How long can I claim against a faulty product? Enter your postcode to check availability of broadband offers, prices, speeds, providers and technologies in your area. A year into the pandemic, virtual live concerts have come a long way. You really do get what you pay for here and it's worth paying a bit extra for BT. What do you think after your change to BT? I too am on Infinity 2 with a Hub4 and have well below the advertised speed. 3 Move extender to optimum location 1 Plug in the extender in a room halfway between the router and the area to extend coverage to. This site is rubbish - it is obviously a BT sponsored site as there is nothing detrimental about them here when obviously they are the ones causing all the problems! Who is lying? Hi All, I would like to configure my Home Hub 5 into an access point, though, I am having great trouble accessing the routers settings page via the gateway : 192.168.1.254. Please be aware lockdown and the coronavirus is contributing to some delays in engineer visits - either because of staff shortages or due to policy around not sending out engineers when they need to go into people's homes, unless the customer is considered vulnerable or completely without service. Keep an eye on our live-updated comparison tool for the best chance of grabbing a limited-time-only offer. Engineer goes to box in the High Street and then emails when the infinity is ready to use, - simples. The comparison with Virgin is meaningless as they drop your connection to 1.5Mb if you stream a movie for more than an hour. BT offer premium fibre broadband to customers across the UK, offering extras rather than a budget experience. BT don't hold records of the call from 6yrs ago but are saying my Mum agreed to the package. Virgin operate their own network which covers more than 15 million premises, albeit mainly in urban and densely populated areas. Finally, here are Ofcom's speed test reports for some ultrafast packages: While making direct comparisons between BT and Virgin is difficult because of the different tiers they offer, it's clear BT are sticking to their promised speeds at ultrafast levels. BT (British Telecom) offers broadband internet, home phone and television service. Fingers crossed this is the one :). I signed up with Sky who were offering the same for £12/mth. Home > Broadband > Guide > BT Fibre Broadband: Is it any good? O2 vs EE: which UK mobile operator is better? Get £100 BT Reward card with BT Fibre 2 broadband and Big Sport TV from £70.99/mth. They also provide full fibre ultrafast speeds to 2.98 million households. These are often necessary for the site to function properly and required to achieve the purposes illustrated in our cookie policy, where you can manage your consent options. BT TV is only available to those with BT broadband. We do cover the difficulties faced by customers due to BT Openreach delays in articles such as this - https://www.choose.co.uk/guide... and also issues with their customer service in articles such as this - https://www.choose.co.uk/guide... BT customer support may be suggesting that you try a different Wifi channel as if your neighbours are using the same channel that could be causing interference and dropped connections. The CEO of BT Group, Philip Jansen, will this week announce another ramping-up of Openreach’s planned £12bn investment programme, which currently aims to cover 20 million UK premises with their gigabit Fibre-to-the-Premises broadband ISP network by the mid to late 2020s.We list 27 new rural locations likely to benefit. I'm a BT customer. 24 month minimum term. Finally leaving BT after over 30 years. Now I connect at 20Mb/s however it's too late for them as BT are coming to install FTTP in a weeks time. Since February 2020, BT has offered a range of TV packages based on Now TV passes and BT's flagship BT Sport service. How can I complain about an insurance provider? ADSL is a nightmare. True. about cookies and how to manage them. What are your rights when buying second hand goods? Unfortunately I can not get the Netflix to work on it. These are the monthly costs for BT TV with Fibre 1: All TV packages are taken on a 24-month contract, although it's possible to upgrade and downgrade content on a monthly basis on most plans. At present Openreach’s gigabit-capable FTTP broadband … Internet connections are available through ADSL or BT Infinity branded fibre technology. © {{ year }} Choose Ltd. All rights reserved. BT have said they're expecting appointments for Ultrafast to happen after 1st March 2021. BT Openreach – What a great place to work! My dad had nothing but problems when he switched to Infinity, constantly cutting off. Hope this helps. Lower call rates to 236 international destinations. When we look at the mid-tier, there are only two providers to compare BT to - Virgin Media and Sky: Again, BT is more expensive (for slightly slower speeds), but there's only a few pounds in it. Here's BT Fibre Essential compared to packages from other providers using the underlying Openreach network: With the exception of EE (who BT own), BT's lower superfast pricing is more expensive than their major rivals. Watch all your favourite shows on BritBox with BT TV. All BT broadband deals come with line rental only, allowing call plans to be added separately. Halo is essentially a VIP tier for BT subscribers which offers: Halo 2 is another step up. turning the internet on and off to manage the family internet usage. BT-owned Openreach are a major partner in the expansion of full fibre broadband, which the Government hopes to roll out nationwide by 2025. No, they will not install a new line as all the new line installations are done at the cabinet. Just an awful business model for a supposed "access" provider. We donate at least 5% of our profits to charity, and we aim to be climate positive. You could try asking if FTTP is available to you. When I previously had Virgin fibre it worked flawlessly for the whole 18 months, but when I moved from Devon back to Durham Virgin was not available. Yet BT remain one of the UK's top broadband providers and their extras can make all the difference. Make sure the socket’s switched on. This isn't rocket science for goodness sake. This site is rubbish - it is obviously a BT sponsored site as there is nothing detrimental about them here when obviously they are the ones causing all the problems! This will be a secondary router which I shall connect to my home router (virgin media) via … BT offers five fibre broadband packages with speeds ranging from 36Mb up to 150Mb for some homes. £78.99/mth after 24 months. Nice to have a £40 voucher in Sainsburys for doing so. We are independent and offer a wider market Wi-Fi keeps dropping and if I move more than 7m away from the Hub I have no connection. This wasn't the fastest among ISPs, but it did mark an improvement on the previous year. I have tried the shut downs and the turn broadband off and restarts, but still can not get Netflix, can anyone help? Registered number: 05628680. The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Inclusive calls to landlines in 36 countries, and lower call rates to the rest of the world, Classic Entertainment (BT broadband customers only), Entertainment (BT broadband customers only), Big Entertainment (BT broadband customers only), 'Keep connected' promise, which means BT will send a Mini Hub to customers who have a problem with broadband or who move to a new house, 'Price Promise', which means bills won't rise when the contract ends - and that the customer will never pay more than a new subscriber, Home Tech Experts - tech workers who'll come and fix things up seven days a week, within two-hour slots, Access to the BT Wi-fi hotspot network with five million hotspots available across the country, Free BT Cloud secure online storage (200GB for customers taking up to 50Mb and 1000GB for faster packages), Two devices covered with BT Virus Protect from McAfee (15 devices with Superfast Fibre 2), They offer a good range of superfast and ultrafast packages, The ultrafast network is expanding all the time, They provide inclusive access to wi-fi hotspots and cloud storage, Their customer satisfaction levels are high, Their upload speeds are good in comparison to others, They provide a TV service to sit alongside their fibre broadband, Their contracts are 24 months as standard, Adding extras and TV packages can hugely increase prices, They're usually the most expensive ISP in a category. Flexible packages can be added to BT broadband for the following monthly fee: Let's look at the pricing when broadband is added in. And that's at 10Mb. in the same room). Ordered 3 months ago - yup 3 months! Average UK broadband speeds increase to 80Mb, EE broadband most likely to be recommended. Add a postcode for offers and updates in your area. All they are providing is a 1.5Mb connection with the ability to burst occasionally to the upper limit. I've been with Virgin, TalkTalk, Sky and now joining BT. So in our new home we went with TalkTalk but moved to Sky shortly afterwards. IMPORTANT: to work properly, extenders must be plugged directly into the wall socket and not into extension leads. The £100 gift card is not available to existing BT customers. They offer: If these are services customers would normally pay extra for, it could make BT's broadband deals seem far more economical. I have just tried to watch a live rugby match on BT Sport - first 60 minutes were fine, last 20 minutes just froze every few seconds - waste of time..... We are all being duped by BT - we have no choice but to put up with their lies and bad service. I keep getting the error SW-2-5, something to do with my server. BT will send up to an additional two for households where this isn't enough. Halo 2 seems an expensive addition to the monthly broadband bill, but it might be worth it for customers who need to stay connected and want the latest Smart Hub 2 from BT. Which are the best student bank accounts? I'm quite taken to the size and design of the Hub 4 it's so cute lol. Find TV bundle packages from Sky, Virgin Media, NOW Broadband, TalkTalk and BT Vision. On the TV side, they again experienced a slight rise to 9 complaints per 100,000 customers in Q1 2020 following a fall in the quarters before that. Sky also use the underlying Openreach network, so their superfast speeds are limited to the 95% of homes covered by that network. (TalkTalk customer support is a joke by the way). It also includes: In yet another tier of BT's subscription model, Halo customers can also choose to add 'Complete Wi-Fi' to their plan. BT are a premium broadband provider, so their prices are generally higher than their competitors'. Here, BT have a clear advantage over competitors - both in FTTP and FTTC: BT Halo 1 is the new name for BT Plus and costs from £3 per month for existing customers while BT Halo 2 includes better kit - at a price. 700 minutes to be used any time for UK landlines or UK mobiles. I am a BT client, broadband 40Mb, my real download speed and upload speed are, 6.9Mb and 1.1Mb, respectively. BT's record for customer complaints has steadily improved in recent years. Compare broadband deals from BT. They reached a high of 36 complaints per 100,000 broadband customers in Q3 2016, but this had lowered to 10 by the end of 2019. Choose Ltd is a limited company registered in England and Wales. BT Fibre 2 Broadband: 67Mb average* 24 months: ... and it was rubbish. Where things get interesting is the world of ultrafast. They should own up that they just can't provide what they have promised, and as such we should all sue them for breach of contract under the sale of goods act! I'm off elsewhere, to get the same internet AND save money. Keep an eye on this table, as it's updated live. BT's special offers change regularly - and can be the difference between a good deal and a great one. It demonstrates that even using the same network and operating within the same company doesn't guarantee the same speeds. They're the worst-performing of the four pay TV providers, yet it's worth pointing out the figures are skewed by Sky's exceptionally good record. We cover that in more depth in our analysis of the best fibre broadband providers while we look at which broadband speeds households may need in this guide. A problem that took Sky 3 weeks to inform us of. 2 Plug the other end into either of the extenders. Hope you're still happy with the change from Virgin to BT.
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