I migrated from Pipex to BT Broadband (option 1) last week and my line was activated for BT Broadband today. 22-12-2020 If the PON light is completely off, this means the ONT is not communicating with the exchange OLT, this could mean the fibre isn't connected up … Since transferring from ADSL to FTTC two weeks ago, i have no broadband service. I guess Digital Voice is handling Broadband Only (no landline) connections? If not then the order was made on 30 Nov so it should have been clear by now right? The smart hub arrived on the 17th or 18th of July and we got an email saying our broadband would be activated … on I talked multiple times with support. The EMS service will continue to assist with any unresolved issues raised within the month and covered by the service but any new issues should be reported to the BT Business Total Broadband Helpdesk as appropriate. I tried to talk to openreach directly but they wont answer questions about orders, they refer me to BT. 18-04-2014 6. 17h38, I have tried to order Broadband only connection from BT, I did this on 30th of November and was given an activation date of 14 Dec, A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen on the 14 Dec, The connection was not activated on the 14 Dec. I then called again and waited 10 minutes, I got through, gave my info to the person there, they told me to wait so they can speak with BT wholesale. I am using a new BT Smarthub 2 which worked OK on the ADSL. The Netflix app on the TV stopped working after a couple of weeks and always displayed the infamous “ui-113” message. Customers of BT’s UK broadband service, specifically those with the provider’s latest Smart Hub 2 (SH2) router, have been told to expect a firmware update over the next 4-5 weeks that should fix a bug with the device’s WiFi (wireless) networking, which has caused connectivity problems on the 2.4GHz and 5GHz bands.. Welcome to the community and thanks for posting! Is that 14 working days? - edited Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Resetting your BT broadband hub can help clear and fix … 16h00. BT uses the Openreach fibre optic network to get high-speed broadband to customers which covers 95% of the UK. So if we’re late activating or repairing your connection you’ll automatically Online BT chat support also wont answer questions about orders for some reason, they only do tech support. Been told that my landline and TV will be activated on 16/08 but the broadband won't be activated. - edited on I moved over from BT and my activation date was yesterday 12/8. Hello, Just after a bit of advice. Reset your BT broadband router to default. If this can't be done remotely, then it will require an Openreach visit to scan the ONT barcode for activation/registration. 18h54 We use BT Infinity broadband with a BT HomeHub 3. They told me I would get a call on Friday 18 Dec with a new activation Date. The router light up when connected, green first, then flashing orange and finally static orange, which is as far as it gets. - edited First time I waited 30 minutes and then the call was hung up (not by me). 9h18, Hi,Many thanks for agreeing to look into this for me, I've sent the necessary details to you.ThanksRich, on Perhaps unrelated but I remember TalkTalk claiming the reason for them not being able to take the line was because the previous tenant had an open order to move the line (that was around the beginning of November), 23-12-2020 on 22-12-2020 After waiting the regular 35 minutes to get through, the person i talked to said that this is an issue for the Digital Voice team to handle. I have tried to order Broadband only connection from BT. We ordered the BT infinity 1 package. I did this on 30th of November and was given an activation date of 14 Dec. A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen on the 14 Dec. BT Broadband BT's most affordable broadband offer gives average speeds of 10Mb. I ordered BT Infinity and a phone line back in december 2013, the activation date was the 14th January, the engineer turned up on time a … I have received another call from BT today, we have movement, activation date now moved to the 29th April. If a BT Reward Card was offered on the date you placed your order, it will expire 3 months after the date your broadband order was installed or mobile order activated, unless you claim your BT Reward Card. 30-12-2020 13h48. 18-04-2014 I was waiting for 10 minutes, then for some reason I got put through to the queue again where I have been waiting since. The first time I queried this yesterday I was told that there is a capacity issue at the local exchange and will take 2-3 working days but I should have broadband up and running by Friday 19th. 19h41, Today I first got a text message saying they will update me on the 7th of Jan about the issue. … 24-04-2014 - edited 31-12-2020 BT broadband having issues? It is curious that the broadband stopped at exactly the time BT activated the FTTC. The only thing I can think of is that the previous tennant hasn't cancelled their contract with talk talk. BT down reports are on the rise today with broadband customers saying they've been left unable to login to the MyBT service or their BT email accounts. 18h54. I signed up for BT Infinity 2 with Calls and TV on 31/07. 13h02 The moderators of the forum have been informed of your problem. Perhaps people are calling to give their holiday wishes. 19-04-2014 The line went dead at midnight 11/8 and I later got a text to say my phone is now activated. Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there. All the checks I have done, with openreach on their website, sky, BT all show we should have no issues getting fibre (or regular) broadband so I really don't undertand what's going on. 22-12-2020 Every time I called the last two weeks has been more than 30 minutes to answer. You're not alone as annoying Wi-Fi glitch confirmed BT BROADBAND customers have complained about an annoying glitch … Either that or i'm was just getting the runaround by customer support like many times in the past two weeks. But do BT Broadband customers have recourse to … on Once you have replied to them by the link, it can at present take up to three working days for them to re-contact you. If you’re a BT Broadband customer with a HomeHub 3, HomeHub 4 or HomeHub 5 router, you may experience some errors when trying to use your Chromecast device. 9h17 - edited Hi All,I'm wondering if anyone could help me with an issue I've been struggling with, especially trying to get my point across to the BT support desk.I ordered BT Infinity and a phone line back in december 2013, the activation date was the 14th January, the engineer turned up on time a set about amending the necessary changes in the cabinet, he was struggling for over an hour and finally told me that the phone line was OK, but the broadband wasn't able to be completed as there was an issue at the exchange and he couldn't contact anyone to look into it, he advised someone would eb in contact with me in the next couple of days to resolve the problem.A couple of days later and I was advised the problem was fixed and the Broadband would be working upon returning from work, true to their word everything was fine.After a couple of weeks I checkedd my account online and the broadband still had the activation date of the 14th but it was listed as not completed, I called the service desk and advised that the problem had been fixed, they said "thanks" we will update our records, over the course of the following 2 months the status remained the same.At the end of March I received a txt advising an engineer would be coming out to fix the problem with the broadband, I also received a call advising of the same, I advised there wasn't any issues and the only problem was on their side to update the activation date, I thought that would be the end of it.The date of the engineer finally arrived, as per normal I went to work as I had explained there was no problem with the broadband, later on the day I received a txt advising they couldn't make contact with me on the day of the visit, not suprising as I was at work, and they then arranged another engineer visit for the 14th April, I though OK I'll make arrangements to take the afternoon off.On Sunday 12th, the phone and broadband went off completely, no dial tone and the modem was sat there with a flashing red "b", I called up the BT fault line and they went through the normal routine, and advised that as an engineer was coming out to look at the broadband they would be able to recifiy the problem.So Monday arrived, sat witing for 5 hrs, checking on line and also via the order line, yes the engineer is still coming, please continue to wait, 18:00 came and no engineer, I called the tracking line and was advised that as the phone line wasn't working an engineer wouldn't attend, news to me I advised them, they said as the system was too slow to update there wasn't sufficient time to let me know, funny I thought as txt messages are instant..... they continued to let me know that a test was ran in the morning and a fault was detected on the line, funny again as I had reported the same fault only the day before, I was then advised I had to report this as a line fault, I questioned that as they obviously knew about the fault, as I had spoken to them and it was seen by the tests performed before the engineer vist that never took place.I then logged a fault with the line, and was told an engineer would come out to address the issue in a couple of days, once this was fixed the broadband would then start to work, made sense to me at the time, so the next day I got home and there was a note through the door, saying an engineer had called round and fixed the issue, but my phone must be off the hook, I duly checked and the phone wasn't off the hook, and it was still dead, I called the fault line and advised them of the engineer visit, which wasn't even planned until for another couple of days.The following day, I called my phone many times and each time it was engaged, I had unplugged everything several times and repeated this over and over again, just to satisfy myself nothing had gone wrong, after another couple of hours the phone came to life, yay I thought, phone line working, so now broadband will, those happy thoughts never lasted long, still nothing, I called the fault line and told them that the phone was now working but the broadband wasn't, they checked and I was advised that the engineer coming out would fix the issues for me.The following day an engineer turned up, I told him that the phone was working and that it was only the broadband that wasnt, as he was a "phone" engineer he said that it must be th modem as everything else checked out fine, he said to call the fault line and advise them.I called the fault line and advised them that it must be an issue with the modem, then they proceeed to tell me that I have never had broadband, that was a shock as I had reported a fault regarding the same only a few days before, how can you report a fault with something that doesn't exist, they went through my records and after much to and froing, they agreed that I had ordered broadband but the system hadn't been updated to show the activation had taken place, OK I said here is the VOL number, which matched up, I asked them to activate, Can't do that you have to place another order for broadband and phone line, there were a few minutes of more idle chatter and in the end I had to say "ok" I admit defeat order me another one and activate it as the engineer had completed the work back in January, no they said an engineer has to come out, I dont know how many times I tried to explain, but in the end I gave up and said OK, when can this be activated, 6th may, so thats 6 months since placing my original order to finally getting broadband, which I already had.As I work for the NHS and provide support to BT Global Services I would have hoped that they would listen and try to assist, but nope nothing, I am at my wits end trying to explain to them.Is there an easy way to get my broadband activated, as everything is in place, help someone please!!!!
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