I just want to cancel my BT Mobile service: From a landline: 0800 389 8414. Ofcom today said it would allow BT Openreach to charge what it likes for companies using its fast fibre network for at least a decade in a bid to encourage it … I want to cancel one or more of my services: From a landline: 0800 783 1401. What Ofcom should have done was to cap them at a … Saturday 8am to 8pm. Cancellation fees if you leave your contract early You have to pay an ‘early termination fee’ if you cancel your service before the end of your ‘minimum contract period’. 'Cease' charges If a customer decides to cancel a broadband service (and doesn't plan to switch to a new company which also uses BT's network) they may receive a 'cease' charge. Call 020 7981 3040, use textphone 020 7981 3043 or write to the Digital team. The ECCs are effectively charges for extra work BT-owned Openreach has to do to meet customer-specific network construction requirements. Ofcom has today issued a Confirmation Decision to EE under s96C of the Communication Act 2003 for contraventions of GCs 9.2(j) and 9.3 of the General Conditions between at least 1 January 2012 and 5 June 2018 for consumers of its mobile services and 1 January 2012 and 7 August 2018 for consumers of its landline and broadband (‘home’) services. From outside the UK: +44 150 174 7714. Some providers will charge if you wish to receive a paper rather than an online bill or if you wish to have a fully itemised bill. Ofcom has kicked-off an investigation to determine whether BT has complied with regulations concerning Excess Construction Charges (ECCs). In 2009 Ofcom announced it was working with three of the big four - BT, TalkTalk and Virgin Media - to make early termination charges fairer. The regulator Ofcom fined Virgin Media £7m in 2018 for failing to make its early termination charges clear enough. This even applies if they have completed their contract. In April 2018, BT agreed to reduce these phone charges by £7 per month (£84 per year) with costs falling from £18.99 per month to £11.99. However, there are some options for reducing an early cancellation charge, such as: Exit fee bonus from your new provider Some providers - notably BT , EE , Sky , Virgin Media , and Vodafone - will give you credit for the cost of cancelling your existing service if you're charged when you switch to them. The company is passing on a charge which it has to pay, to BT Openreach. From Ofcom's website: "7. But in October 2017, Ofcom found that all major landline providers in the UK had increased the line rental charges by 28-41%. How to cancel BT Broadband at the end of my contract. Ofcom said at the time that any charges should "reflect the costs that the providers save by no longer providing the service". Like the PAC Code cancellation process, the STAC Code process is also closely regulated by Ofcom. From outside the UK: +44 150 174 7714. Sunday 9am to 6pm. Cancelling your BT Broadband at the end of your contract is free. Compared to BT's standard cancellation process, the advantage of using a BT Mobile STAC Code when you're outside the minimum term of your contract is that BT will only be able to charge you up until the date your STAC Code is used (a 30-day notice period does not apply). You can either contact BT to cancel or if you are switching to another provider that uses the Openreach network, they will handle the cancellation and switch for you.. The end of the minimum contract period is usually either 12, 18 or 24 months from the date your started your service. Your provider should set out clearly what these charges are, but you should check with them if they don’t.
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